Cox closing West Warwick residential call center - News, Weather and Classifieds for Southern New England

Cox closing West Warwick residential call center

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Cox Communications said Wednesday that it is consolidating its residential call centers, resulting in the loss of up to 234 jobs in Rhode Island.

In a statement, the company said residential call center services are being centralized at seven locations across the country. The smaller centers, like one in West Warwick, will be relocated to the larger ones.

Rhode Island employees will have the option of moving.

"The affected employees will have the opportunity to apply for different jobs within our region, relocate to a best-in-class center of excellence, or, if they move on from Cox, they will be offered a robust severance with an extension of benefits," Jennifer Bramley, vice president of Government and Public Affairs, said in a prepared statement.

The West Warwick call center is expected to close after the third quarter. Cox will employ about 1,100 people in the state after the transition.

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