A week after a boil-water order for customers of the Kent County Water Authority, a new plan has emerged to notify residents if there's a problem.
The authority and the state Department of Health were criticized for not notifying the public until hours after getting the positive test for E. coli.
Officials at the Rhode Island Emergency Management Agency said it will help get out the word in the future.
"It's not just the case of one water utility and one incident. But it's a case of utilizing the communications tool box that we have in the state," said spokesman Tom Kogut of the state Division of Public Utilities and Carriers, which regulates water providers.
While an investigation into the KCWA's notification system was expected, the process was informal.
NBC 10 discovered there was no public notice, no public input and no public notification of a meeting where steps were taken to improve communication.
"At least at this juncture, our intent was to see how we as the entity of the water authority, the health department, the regulators, the communities, the local EMA representatives, local officials, how they viewed the situation," Kogut said.
All the parties affected by the E. coli scare were there, except the public, who were never invited.
"I think that's very wrong and the public should be open to a meeting," said Paulette Fiore of West Warwick.
Whether there will be a formal investigation or a public hearing is not known, but the Division of Public Utilities said it does want to have an open dialogue.
23 Kenney Drive
Can't find something?
Contact Us • Work With Us • FCC Public File • For problems with the FCC Public File • EEO Public Filings
All content © Copyright 2000 - 2013 Media General Communications Holdings, LLC. A Media General Company.